Frequently Asked Questions

What makes Oracle Hair Extensions different?

Oracle Hair Extensions is a stylist-founded luxury brand focused on premium-quality hair, seamless blends, and long-lasting results. Our extensions are designed for professional stylists who value consistency, reliability, and elevated client transformations.

What methods of extensions do you offer?

Our hair is compatible with multiple professional installation methods including:

  • Sew-in / beaded row methods
  • Micro wefts

We recommend professional installation for the best results and longevity.

How long do the extensions last?

With proper installation and care, our extensions typically last 6–12 months.

Longevity depends on at-home care, installation quality, and maintenance schedule.

Can I color the hair extensions?

No. We do not recommend it.

What's your Hair Quality?

Our hair is 100% virgin human hair with full, intact cuticles. It is top-grade 12A quality, cut from a single, young, healthy donor to ensure consistency in cuticle direction—making it the best quality available on the market. With proper care, it can last 6-12 months. 

All hair is ethically sourced. Originally donated by nuns in monasteries, the supply has shifted over time. Today, most hair is voluntarily sold by local women as a source of income for their families. We ensure all materials are obtained through formal, ethical channels.

How do I choose the right color?

We recommend working with a stylist for professional color matching. Because of natural variation in human hair, slight differences in tone may occur between batches.
If you need help, our team can assist with virtual color matching.

How fast does shipping take?

Orders are typically processed within 3-5 business days (Monday–Friday). Shipping times vary based on location and carrier, but most orders arrive within standard shipping windows.

Do you accept returns or exchanges?

We accept returns and exchanges on unopened, unused hair within 14 days of purchase. Hair must be in original condition with all ties intact. A 10% restocking fee applies to approved returns.

What if my package is lost or stolen?

Once a package is marked as delivered by the carrier, Oracle Hair Extensions is not responsible for lost or stolen packages. We recommend purchasing shipping insurance at checkout for added protection.

Do you offer wholesale or stylist pricing?

Yes. We support professional stylists and salon partners. For wholesale or stylist pricing inquiries, please contact us directly.

How do I care for the extensions?

To maintain quality and longevity:

  • Use sulfate-free, extension-safe products
  • Brush daily with a loop or extension-safe brush
  • Avoid excessive heat or tension at the root
  • Sleep with hair secured in a loose braid or ponytail

Proper care ensures the longest wear and best results.

How do I contact support?

For any questions, support, or custom orders, please contact us at:
oraclehairextensions@gmail.com